Policies

Contact Details
Alpacafun Limited
11a Motukari Place, RD43
Waitara
NEW ZEALAND
+64 6 752 3767
shopping@alpacafun.com

Privacy Policy Statement
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).

We collect information volunteered by the consumer, such as survey information and/or site registrations.

The information we collect is used to notify consumers about updates to our Web site and not shared with other organisations for commercial purposes.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by visiting us at http://alpacafun.com/store/register.asp.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by visiting us at http://alpacafun.com/store/register.asp.

Please provide us with your exact name and address.

Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them. Consumers can access this information by writing to us at the above address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by writing to us at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

General Terms and Conditions
Please read refund policies in our Policies section. If you have any doubts please write to our e-mail address.

Your use (accessing, browsing, buying, etc.) of this site is your legal agreement to the policies, terms and conditions below. You also agree to comply with all applicable laws and regulations, including exports and re-exports control regulations. If you do not agree to these terms, do not use this site.


Limitation of Liability
IN NO EVENT SHALL THE STORE OWNERS, ITS PARENT, SUBSIDIARIES, OR AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AGENTS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE, OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT THIS COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT THE COMPANY PARTIES MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTIONS LAW IS APPLICABLE TO THIS AGREEMENT.

Returns and Refunds
To qualify for a refund or replacement please follow these instructions and do not hesitate to contact us directly if we can be of further assistance.

Returns
We require that you return the garment within 21 days of purchase, unworn and with the manufacturers label still attached.

Refunds
Please return a copy of the original purchase invoice with the garment within 21 days of purchase. If you have paid by credit card we will simply credit your account. If you have not paid by credit card please contact us.

Refund Rates
A refund will be calculated at the current rate by our payment provider service at the time of the refund transaction.

Damaged Garments
If your new garment is damaged in any way, in the first instance please phone us. We will request that you post it back to us.

We can either send a replacement garment or, if you would prefer, refund the purchase price and shipping costs. Please indicate on the invoice you received with the garment, which option you would prefer and enclose this with the garment when you return it.

Right to Cancel
You can cancel an order by sending us a cancellation email or by ringing us at the contact number as listed above. In the instance of cancellation via email, you will be notified that your order has been cancelled and the monies refunded to your account.